Client:A Leading Healthcare, Government and Financial Collection Agency
Background: Absolute Performance brings deep domain expertise to its collections agency clients from working closely with leading collections software platforms including Columbia Ultimate and Ontario Systems. Absolute Performance specializes in the provision of collections infrastructure including Windows, AIX, HP/UX, Solaris and Linux, Databases including PICK, Universe, jBase, D3, Cache and SQL, and the networking components that bind them together.
Recently, from a field of thousands of Absolute Performance‚ peers in the Managed Service Provider space, IBM recognized only Absolute Performance in this category with its coveted Leadership in Technology and Innovation award.
Challenges: The challenges for this ARM/Collections agency are similar to what others in this industry face. Investment in 3rd Party Collections Software requires continual investment in infrastructure and resources to support software enhancements and updates to manage the business. A lack of investment may result in performance and compliance problems as the infrastructure supporting thesoftwarebegin to age. In addition, issues with software compatibility coupled with inadequate sizing and disaster recovery don‚t provide an acceptable environment for meeting the business and compliance needs of the day. With costs and capital expenditures required seemingly never-ending, the cost of supporting technology, and attracting and retaining talent of diverse skill sets, became more and more ominous.
Why Absolute Performance?
- Eliminated Capital Expenditures: By leveraging Absolute Performance‚ secure cloud environment,this ARM/Collections agency was able eliminate Capital Expenditures by transforming infrastructure costs to a variable operating cost model that delivers a strong financial ROI.
- Performance Management: The Absolute Performance platform includes 24/7 full systems monitoring and management resulting in the peak performance needed to compete in an ever more competitive industry.
- Rapid deployment of Absolute Performance solution with a full implementation timeline in less than 60 days.
- 24/7 Collections Expertise Support from the Absolute Performance support team comprised of individuals who understand collections technology the unique requirements of the industry, provide relieve to the agency‚ staff, allowing them to focus on initiatives that advance their collections business.
Results: After conducting a thorough ROI evaluation, this collections agency has identified measurable performance improvements and cost savings as a result of Absolute Performance‚ services. The agency continues to expand its relationship with Absolute Performance in order to achieve additional improvements through Absolute Performance‚ value-added services including Compliance/Security and Business Intelligence (BI) and Paper to Electronic process transformation.