Experience the simplicity and strategic advantage of a dependable single-source partner for all your IT needs.

Managed IT Services

Our Managed IT Services provide our partners with a comprehensive approach to supporting all your technology needs… all for one flat monthly fee. We perform regular preventative maintenance to keep your systems secure and running smoothly, provide support when issues arise, and offer a dedicated customer service team to answer all of your questions in between.

Our partners are able to leverage industry experts, IT consultants and data analysts to relentlessly monitor the metrics that keep your IT services running at peak performance.

Managed IT Services Are Like Having An Entire IT Department On Staff 24/7

Our Managed IT Services save you time, money and resources so that you can focus on what matters most. Our fixed-rate IT services help you stay on track and on budget with all your IT initiatives, while preventative maintenance gives you the peace of mind in knowing your technology is in the right hands 24/7/365.

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    Our Managed IT Services Include:

    24/7 Monitoring & Management: API’s 24/7 support team operates on a foundation of ITIL-based processes enabled by API’s patented SaaS-based System Shepherd technology. API people, process, and technology combine to provide powerful 24/7 Monitoring & Management capability.

    Platform / Cloud Management: API supports a wide range of processing platforms including on-premise, colocation, private cloud and public cloud along with modernization strategies from planning through execution and ongoing operation.

    IBM AS400 / iSeries Support: API has collaborated with many customers in creating and executing results-based ROI roadmaps of their modernization journey, beginning with Legacy support.

    IT Help Desk: API offers reliable outsourced remote IT Help Desk support designed to provide assistance our partners can count on.

    Disaster Recovery (DR): API’s business and technology expertise enables comprehensive Business Continuity Programs (BCP) and Disaster Recovery (DR) services.

    Cyber Security: API helps companies prevent or recover from cyber and ransomware attacks with 24/7 protection of your critical digital assets.

    Compliance: Audit and regulatory compliance are cornerstones of API’s service delivery framework.

    Software & Modernization: API has experience in the operation, support and integration of a wide range of technologies from Legacy to many of the newest technologies.

    Network & Telecom: API can help boost your network and telecom high availability and performance through a robust suite of 24/7 capabilities.

    IT Outsourcing: Bring stability and enhanced performance to your information technology (IT) complex via one of two API’s engagement models: Remote Outsourcing or Full IT Outsourcing

    IT Managed Services vs. Break/Fix IT Services

    With break/fix IT services, your technology is only “fixed” when it breaks, with little to no preventative action or ongoing maintenance. Alternatively, IT Managed Services offer ongoing preventative maintenance to mitigate the chances of technology breaking in the first place, support for when issues do arise, and maintenance of the solutions put into place when fixing new and existing issues. While using a break/fix IT Support model can be an acceptable short-term solution, this model can quickly become a costly and inefficient method for managing your technology long-term. Our IT Managed Services provide our partners with more stability, reliability, and controlled costs when it comes to their IT needs.

    Client Testimonials:

    Outsourcing our IT needs to API has saved us a significant amount of time, money and resources. We get the comprehensive coverage we need to keep our business running smoothly and the peace of mind in knowing our assets are secure.

    – Jenny; CIO (Healthcare)

    We used to outsource our IT to a variety of different companies because no one else was able to offer us everything we needed all in one place. Working with API for over 10 years has allowed us to have a single point of contact for all our IT needs which has made our lives drastically easier.

    – Karthick; CTO (Legal)

    We first came to API for help in recovering from a ransomware attack but after working with their team and seeing how easy outsourcing all of our IT needs could be, we continued on with their IT managed services.

    – Andrew; IT Director (Financial)