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Information Technology (IT) Outsourcing

IT Outsourcing services offer increased levels of security, expertise, and support without additional labor costs. Whether you are looking for ad hoc hourly support or fully managed IT services, the benefits of outsourcing your IT needs offer significant improvements to your overall bottom line. Absolute Performance, Inc. has been providing reliable IT outsourcing to our clients for over 20 years.

Benefits Of IT Outsourcing:

Reduced Labor Costs: Training and maintaining a large in-house IT department is costly. Employing a company dedicated to providing IT support services, on the other hand, brings highly skilled workers at a fraction of the cost.

Lower IT Costs: Installing your IT infrastructure with networks, servers, security, storage, and other components can become expensive. Outsourcing your IT system support transforms variable costs into fixed IT costs and gives you more room to budget accordingly.

Uninterrupted Flow Of Service: As technology grows increasingly complex, hardware and software management becomes notably more challenging. Outsourcing your IT needs manages the challenges of changing technology while offering innovative and cutting edge solutions to keep your systems secure.

Remain Focused On What Matters Most: Having to divide attention between core business functions and IT-related concerns limits your potential to remain focused on core business operations. Outsourcing allows you and your employees to stay focused on what they are skilled at, trained for, and paid to do.

Decrease Risk: Changing government regulations, competitors, economic conditions, and technologies ensures significant risk when it comes to your IT needs. We take pride in staying up to date on all industry insights and changes in order to adjust strategies and meet compliance standards to keep your systems secure and up to date.

Increased Competitiveness: Companies that try to implement and maintain all of the IT work themselves often have to dedicate substantially more to research, development, and implementation. Mitigating the costs and resources associated with managing your IT needs internally holds you back from investing in other business areas such as marketing, product development, or improving customer relations.

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    Our Outsourced IT Services:

    • 24/7 Monitoring & Management: API’s 24/7 support team operates on a foundation of ITIL-based processes enabled by API’s patented SaaS-based System Shepherd technology. API people, process, and technology combine to provide powerful 24/7 Monitoring & Management capability.
    • Platform / Cloud Management: API supports a wide range of processing platforms, including on-premise, colocation, private and public cloud, along with modernization strategies from planning through execution and ongoing operation.
    • IBM AS400 / iSeries Support: API has collaborated with many customers to create and execute results-based ROI roadmaps of their modernization journey, beginning with legacy support.
    • IT Help Desk: API offers reliable outsourced remote IT Help Desk support designed to provide assistance our partners can count on.
    • Disaster Recovery (DR): API’s business and technology expertise enables comprehensive Business Continuity Programs (BCP) and Disaster Recovery (DR) services.
    • Cybersecurity: API helps companies prevent or recover from cyber and ransomware attacks with 24/7 protection of your critical digital assets.
    • Compliance: Audit and regulatory compliance are cornerstones of API’s service delivery framework.
    • Software & Modernization: API has experience in the operation, support and integration of a wide range of technologies from Legacy to many of the newest technologies.
    • Network & Telecom: API can help boost your network and telecom high availability and performance through a robust suite of 24/7 capabilities.

    In-House vs. Outsourced IT: Which Is Better?

    Building an in-house IT team can have great benefits. With the right people, with the right experience and qualifications, you can build a team with in-depth and specialized knowledge of your company’s specific setup and systems. However, it takes time, patience and often significant capital outlay to build an internal IT team. Businesses must understand what skills they will require in the future to build an effective team, and this can be difficult to predict, even for the most forward-thinking business leaders. Businesses must also take into account the costs associated with recruitment, onboarding, salaries, and ongoing training and development for employees, in addition to relying solely on a small internal team that could likely cause problems when employees are sick or take vacation. 

    Alternatively, outsourced IT services are generally more cost-effective than creating an in-house team. With outsourced IT support you have support 24x7x365, so you don’t have to worry about things like covering sick days or vacation time. You will also have on-demand access to a wider pool of expertise. A quality IT outsourcing company will have staff with a range of experience and qualifications, and as such should always be able to find someone to help, whether it’s to assist with a quick fix or for a more long-term project. If your internal IT team doesn’t have the experience then you may need to bring in a freelance consultant. While they may only be a short-term hire, costs add up, as contractors often command higher day rates.

    There is no “one size fits all” solution when it comes to IT support, and for some companies, neither approach may be 100% right. That’s why Absolute Performance, Inc. offers both fully managed IT services as well as a hybrid model to support the needs of any sized business.

    Cost Savings Of IT Outsourcing

    For many business owners, outsourcing IT support needs may seem extravagant. However, this type of support can be extremely cost-effective because of the expertise being purchased, the experience offered, and the backup provided by the team that supports them. 

    The resources needed to support your IT network, servers, storage, databases, applications and more can run you upwards of $40,000 per month in labor alone, and this comes without the 24/7 support, backup support during employee time off, or diverse expertise that comes with outsourcing these services instead. Outsourcing your IT Services can reduce expenses by 50% or more in some cases while freeing up your internal IT teams to be less hands on and remain focused on strategic solutions to grow your business.

    Common IT Outsourcing Misconceptions:

    While many businesses have turned to outsourcing services to improve their efficiency and productivity, there tends to still be concerns about outsourcing vs. hiring and developing an internal team. Below are some of the most common misconceptions and concerns businesses have about IT outsourcing: 

    1. I’ll get a quicker response from an internal team: Many people believe they will get a quicker response from an internal IT staff member rather than a remote team. This is simply not the case. With modern technologies, remote IT support staff can configure, repair and support your systems without ever stepping foot in your office.
    2. I already have an internal IT team so I have no need for outsourced IT support: Your IT team does not need to be one or the other. In fact, many businesses opt for a hybrid model, outsourcing certain elements of IT whilst still keeping an internal team. Whether you are looking to offload remedial tasks that burden your internal IT team, or are looking to outsource more specialized services, outsourced IT support offers a wide variety of options to meet the needs of any business.
    3. Having an internal IT team is much more reliable than outsourced IT support: IT service providers are very experienced in managing and responding to clients and will ensure the right resources are dedicated to each task. Whereas if you rely solely on one or two internal people to manage all your IT requirements, you may soon find that they quickly become overwhelmed and fall behind the curve, particularly if they are supporting a large number of end users. If your first point of contact cannot solve your issue then they will escalate to the most appropriate person. There will be very few problems an outsourcing provider won’t have seen before.