Absolute Performance, a leading Managed Service Provider (MSP), was recently awarded IBM‚ coveted Top Managed Service Provider North America Award for 2015 from a field of thousands of MSPs.

24/7 Support

Many Absolute Performance clients have data centers around the world, or need augmentation of current IT staff, and come to Absolute Performance because of its robust 24×7 Support Services capability.

Integrating its proven, proprietary and patented System Shepherd® monitoring technology with its 24×7 Support Services and ITIL processes, Absolute Performance provides such critical services as

  • Monitoring of the entire IT stack, from OS to database and applications
  • Coverage of hybrid technologies including Unix and legacy Microsoft Windows
  • Remote Infrastructure Management (RIM) for multiple data centers
  • Structured ITIL process integration including inventory, runbooks and documentation
  • Change management
  • Incident alerts, notification and full management
  • Database and application break fix
  • Disaster Recovery management