Financial & Insurance Case Study
A growing, profitable regional insurance company with expansion plans into new markets hindered by information technology performance provided by a national 3rd party supplier.
The customer replaced its current IT supplier with Absolute Performance, Inc. (API) and renewed and expanded its contract with API.
The case study is highlighted in the slides below.
Regional Insurance Company
Database / Systems ManagementPoor Vendor Performance
No Infrastructure Failover
Compliance (HIPAA, PCI)
Customer Key Diagnostics – Before and After API Engagement
(Hover or click on a row for more information)
As a whole, the business in question showed great stability and strength. It was growing rapidly in regional markets, and had set itself a goal of migrating to a new system in 3 years.
And for this, they needed API’s help. See the graph below for the various initiatives that we helped them tackle.
– High Risk
– Medium Risk
– Low Risk
Core Process & Technology: 3rd Party Provided
Managed Services: Frequent Outages
Outage management - improved performance
Incident / Escalation Management Lapses
24/7 Monitioring & Management
Documentation: Continued Atrophy
Documentation refreshed and rebuilt
Disaster Recovery / HA: None or Not Viable
Industry Standard failover RPO/RTO times
ITIL Processes: Atrophy
Refresh Incident, Change and Problem Management...
Patch Management: Woefully Behind
Brought current over 6 months
Capacity Planning: Elongated Processing
Nightly batch process run in less than 1 hour
Ticketing: Weak discipline and adherance
Core to accountability driven support
Organization: 3rd Party Provided
Support: Frequent non-responses
24/7 Monitoring & Management
Depth and Breadth of IT Talent: Major Gaps
Compliance: HIPAA, PCI, Other: Major Gaps
Data encryption, DR, PCI, HIPAA - Audit plan
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