Financial & Insurance Case Study
Customer Profile
A growing, profitable regional insurance company with expansion plans into new markets hindered by information technology performance provided by a national 3rd party supplier.
The customer replaced its current IT supplier with Absolute Performance, Inc. (API) and renewed and expanded its contract with API.
The case study is highlighted in the slides below.
![]() ![]() Insurance Company Overview | |
Regional Insurance Company Well Managed On Track |
|
Database / Systems ManagementPoor Vendor Performance |
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Disaster Recovery No Infrastructure Failover |
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Compliance (HIPAA, PCI) High Risk Major Gaps |
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Customer Key Diagnostics – Before and After API Engagement
(Hover or click on a row for more information)
As a whole, the business in question showed great stability and strength. It was growing rapidly in regional markets, and had set itself a goal of migrating to a new system in 3 years.
And for this, they needed API’s help. See the graph below for the various initiatives that we helped them tackle.
– High Risk
– Medium Risk
– Low Risk
Core Process & Technology: 3rd Party Provided
Managed Services
BEFORE API
Managed Services: Frequent Outages

AFTER API
Outage management - improved performance
Incident Management
BEFORE API
Incident / Escalation Management Lapses

AFTER API
24/7 Monitioring & Management
Documentation
BEFORE API
Documentation: Continued Atrophy

AFTER API
Documentation refreshed and rebuilt
Disaster Recovery
BEFORE API
Disaster Recovery / HA: None or Not Viable

AFTER API
Industry Standard failover RPO/RTO times
ITIL Processes
BEFORE API
ITIL Processes: Atrophy

AFTER API
Refresh Incident, Change and Problem Management...
Patch Management
BEFORE API
Patch Management: Woefully Behind

AFTER API
Brought current over 6 months
Capacity Planning
BEFORE API
Capacity Planning: Elongated Processing

AFTER API
Nightly batch process run in less than 1 hour
Ticketing
BEFORE API
Ticketing: Weak discipline and adherence

AFTER API
Core to accountability driven support
Organization: 3rd Party Provided
24/7 Support
BEFORE API
Support: Frequent non-responses

AFTER API
24/7 Monitoring & Management
IT Talent
BEFORE API
Depth and Breadth of IT Talent: Major Gaps

AFTER API
24/7 Coverage
Governance
Compliance
BEFORE API
Compliance: HIPAA, PCI, Other: Major Gaps

AFTER API
Data encryption, DR, PCI, HIPAA - Audit plan
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