Enterprises are finding success in this complex environment through a more holistic, systematic approach to the development, deployment and management of business applications.

24/7 System Management Support

Augmenting System Shepherd is Absolute’s 24/7 help desk support, which can provide, by client definition:

  • Alerts and Notifications
  • Incident Management
  • Database Management (Universe, Cache, jBASE, Oracle, SQL Server, DB2 and others)
  • Application Break/Fix (Custom, 3rd party, SaaS)
  • ITIL process best practices including runbooks, documentation and escalation
  • Manage backups

Operating out of our 24/7 systems management centers, our experts have the requisite skills to resolve any performance problem at any level before that problem impacts your end customers. By leveraging this capability, you have freed your own internal staff to focus on growing your business.