System Shepherd’s sophisticated alerting and escalation system leverages customized, multi-step escalation paths to deliver intelligent information to the appropriate IT staff at the right time to speed problem resolution.
When System Shepherd detects a problem, it follows the proper custom-defined escalation path. Customizable elements include:
- Who should receive the alert?
- How should they be notified (email, pager, etc.)?
- How often should they be notified?
- How many times should they be notified?
- If they don’t respond, what’s the next step?
- How much time should elapse before escalating to the next step?
System Shepherd also generates proactive alerts to predict and provide advance warning of impending problems so your team can perform preventative maintenance rather than responding to an emergency.
System Shepherd makes it easy to create and modify multi-step escalation paths.
Contact the Absolute Performance Sales Team today to learn how System Shepherd’s powerful alerting and escalation system can help your team be consistently proactive.