Production ManagementOngoing and Proactive Service Delivery
- Proactive alert notification when application fails to met pre-determined SLA thresholds
- Remedial action prior to degradation in service
- SLA validation and customer satisfaction
- ITIL-certified processes and procedures
- System Shepherd® real-time visibility into application performance
- Visibility into entire application stack and infrastructure
- Tier 3 rapid response expert team equipped with Absolute tool, technologies and techniques
- Managing to real-time Key Performance Indicators
- WebWalk™ simulates and validates end-user experience
