Absolute Performance provides managed services – from Network Monitoring to Network Management – for a variety of network devices, including:

• Load Balancers
• Firewalls
• Switches
• Routers

And, because System Shepherd® was designed with flexibility in mind, we can rapidly adapt our monitoring templates to collect data from virtually any network device in your IT environment.

Network Device Management

For managed customer environments, we provide a full range of standard Network Device Management Services, including:

• 24x7x365 response to alerts generated by the System Shepherd platform
• IT best practices - incident, problem, and change management
• Troubleshooting and resolution of performance issues
• Proactive performance analysis and tuning
• Testing and application of relevant patches and updates
• Logfile maintenance
• Monthly performance analysis report

Network Device Monitoring
Regardless of whether you are using System Shepherd® to provide your team with the visibility they need to manage your IT infrastructure in-house or relying on Absolute Performance experts to manage it for you, System Shepherd collects in-depth data from each monitored network device.

The following table highlights some of the key data points we collect from monitored Cisco Routers:

Router Environmental Metrics Voltage Temperature Fan Status Power Supply Status	Memory Pools Processor Memory I/O Memory PCI Memory Fast Memory Multibus Memory Used Memory Free Memory	Processor Statistics Number of CPUs 1 Minute Average CPU Utilization 5 Minute Average CPU Utilization
Interface Metrics (Each Interface) Interface Type Interface MTU Interface Speed Interface Admin Status Interface Operational Status Interface Input Octets (Bandwidth) Interface Output Octets (Bandwidth)	Interface Metrics (Each Interface) Interface Input Errors Interface Input Discards Interface Output Errors Incoming Unknown Protocol Errors Incoming Packet Too Small Errors Incoming Packet Too Large Errors Incoming Packet Framing Errors